Passenger satisfaction on many routes is high, and the network is used more intensively than ever.
Passenger satisfaction rates for long-distance companies fared worst, showing a 4% drop.
The company has also introduced passenger satisfaction measures in its annual bonus plan.
True, the railways are busier than they have ever been, but passenger satisfaction is low.
"Greater weight needs to be given to performance and passenger satisfaction".
Rail passenger numbers are at an all-time high, but despite this passenger satisfaction remains low".
Meanwhile, a passenger satisfaction survey published today by consumer magazine Which?
Overall, however, rail passenger satisfaction in has risen for the first time since 2012.
Four years ago, he said, the airport's own research put passenger satisfaction at 82 percent.
Its planes arrive on time, it gets good passenger satisfaction scores, and it is growing.
It found that while overall passenger satisfaction increased slightly this year, "air travel continues to be problematic, with low passenger satisfaction, rising prices, expanding fees and generally poor customer service".
