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Anthony Smith, the chief executive of Passenger Focus, said: "Rail passengers' satisfaction is driven by getting trains on time.
H2: Check-in has the direct, positive impact on the VNA domestic passengers' satisfaction.
H6: Boarding/deplaning/baggage has the direct, positive impact on the VNA domestic passengers' satisfaction.
H1: Reservation has the direct, positive impact on the VNA domestic passengers' satisfaction.
H4: In-flight service has the direct, positive impact on the VNA domestic passengers' satisfaction.
H5: Flight crew has the direct, positive impact on the VNA domestic passengers' satisfaction.
Similar(39)
Rail passenger numbers are at an all-time high, but despite this passenger satisfaction remains low".
Passenger satisfaction on many routes is high, and the network is used more intensively than ever.
Passenger satisfaction rates for long-distance companies fared worst, showing a 4% drop.
The company has also introduced passenger satisfaction measures in its annual bonus plan.
True, the railways are busier than they have ever been, but passenger satisfaction is low.
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CEO of Professional Science Editing for Scientists @ prosciediting.com