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Provider performance in this area could be gauged through measures of client satisfaction, consumer/patient contacts, and the presence of a formal relationship with community organisations and leaders.
This study links measures of FP quality to measures of client satisfaction at each type of public and private family planning provider.
Alternative economic measures of client outcome, such as return to work, may not be suitable in environments where a significant proportion of clients are beyond working age.
As a result, those interventions may not be found to be cost effective in an economic sense, if such an evaluation is based on measures of client perception, such as EQ-5D.
To date, only a handful of studies have examined differences in the quality of family planning services provided by the public and private sectors [ 13], and even fewer have sought to link those quality differentials to measures of client satisfaction [ 26].
Similar(55)
The study aimed to adapt or develop measures of client-perceived coerciveness, and of actual pressure or coercion, in an ACT setting.
The principal data collection tools included Global Deterioration Scale, Modified Barthel Index, Instrumental-Dependency OARS, Adapted Cohen-Mansfield Agitation Inventory, as well as measures of clients' socio-demographic characteristics, service use and diseases diagnoses.
The study was part of a larger study designed to develop and validate a reliable measure of client satisfaction with primary health care among homeless individuals.
(Secondary outcome) Client Satisfaction Questionnaire (CSQ) is an 8-item service user-rated measure of client satisfaction with mental health services [ 28].
A measure of client readiness to change, and the resulting stage of change designation, was available at three time-points during the trial pre-treatment, 3-montrial pre-treatment-month follow-up.
Health of the Nation Outcome Scale – Version 4 [ 34]; a clinician-rated measure of client health outcomes and useful for measuring improvement in client status over time; it is a 12-item scale with four sub-scales representing different problem areas of Behaviour, Impairment, Social Functioning and Symptom domains.
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