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Know your customer.

How does your customer compare?

Will your customer base expand?

You've lost your customer base.

Review your customer purchase cycle.

Q. Who, then, is your customer?

To understand your customer you need to live like your customer.

Knowing your customer, being your customer, has been the cornerstone of Airbnb's success.

I know that's important to you, but we're your customer.

"It keeps your customer base very loyal," he said.

Mistake: Losing touch with your customer base.

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