She has ordered a government audit into racial disparities in public service outcomes.
The new contract includes a strengthened performance management framework which includes both abatements and incentives and focuses on detainee health and service outcomes".
Politicians have a democratic mandate and must consider public sentiment, while officials have an understanding of resource allocation, measuring service outcomes and managing staff.
But in its report, the OECD finds "limited evidence of improvement in service outcomes beyond the trend already seen in the early 1990s" in both education and health.
Its extension into a balanced scorecard of different indicators, including financial results, stakeholder relationships, and citizen satisfaction, as well as service outcomes, should be possible.
Transparency as a driver of public service outcomes is not a new idea: Florence Nightingale promoted the concept of measuring death rates in London hospitals in the 1850s on precisely that basis.
Described as a "government audit to tackle racial disparities in public service outcomes", the work will be led by a new team in the Cabinet Office, reporting to Sajid Javid, the communities secretary, and Ben Gummer, the Cabinet Office minister.
Because manual processes don't scale, smaller customers receive worse service outcomes," says CEO Matt Miller.
Evidence indicates that both vouchers and contracting can improve health service outcomes in underserved areas.
Service commissioning is increasingly based on patient, carer, and service outcomes as opposed to service activity.
Service outcomes and by extension, client outcomes, are viewed as dependent on the quality of the implementation itself.
