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The Client Satisfaction Questionnaire (CSQ-8) is an 8-item, easily scored and administered measurement developed by Larsen et al. [ 19] which was designed to measure client satisfaction with services.
This 27-item questionnaire aims to measure client satisfaction in child and youth care.
The use of HR practices is related to improved financial outcomes (measure: net margin), organizational outcomes (measure: client satisfaction) and HR outcomes (measure: sickness absence).
Facility-based patient exit interviews were also conducted to measure client satisfaction and health worker behavior during consultations, with particular focus on whether health workers promoted CBI during patient visits.
We held exit interviews with 461 family planning clients between November December 2011 to assess, from the clients' perspective, whether trained providers followed the CC protocol and used the CC tools, as well as to measure client satisfaction.
The CSQ-8 [ 69] is an 8-item questionnaire designed to measure client satisfaction with a particular health-care service, and was used to evaluate how satisfied the clients were with the social anxiety intervention.
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However, veterinary medicine has developed and properly validated few instruments for measuring client satisfaction.
All our case study systems monitor the quality and/or financial performance of units to reveal whether they perform as intended (e.g., via audits, benchmarking, measuring client satisfaction and waiting times).
The study was part of a larger study designed to develop and validate a reliable measure of client satisfaction with primary health care among homeless individuals.
There was no difference found on the validated satisfaction measure, the Client Satisfaction Questionnaire.
To measure the client satisfaction after the intervention, the 8-item Client Satisfaction Questionnaire (CSQ-8) [ 48] is used.
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