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Previous quality assessments focused on one sector, franchise or NGO provider (ZPCT 2008) and often used client satisfaction as the measurement of quality of VCT services.
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However, the experiment found no effect on the quality of publicly provided preventive and primary health care services, measured using client satisfaction surveys, nor on local compliance with national guidelines for the conditional cash transfer program Bolsa Família, measured in terms of beneficiary recruitment and enforcement of conditionalities.
Other studies have used the Client Satisfaction Questionnaire (CSQ-8), a validated instrument to measure global patient satisfaction with services [ 41], and have adapted it for informal caregivers [ 15, 18, 42].
Satisfaction with the internet intervention or the self-help book is evaluated using the Client Satisfaction Questionnaire (CSQ-8) [ 32] which has been validated for use in a Dutch population [ 33].
Satisfaction was assessed using the Client Satisfaction Questionnaire (CSQ-8).
The Secondary outcome was satisfaction with CVD screening, using the Client Satisfaction Questionnaire (CSQ-8) [ 25].
We will evaluate the participants' self-reported satisfaction with the services received using the Client Satisfaction Questionnaire (CSQ-8) [ 35] (Castilian version of Vázquez and colleagues [ 36]).
Participant satisfaction was measured in the IA group using the Client Satisfaction Questionnaire (CSQ-8) [ 22] and by describing attendance at the classes and feedback on each session.
Participants' satisfaction with treatment was evaluated at 3 and 12 months using the Client Satisfaction Questionnaire (CSQ; [ 36], 8-item version [ 37].
At 15 months patients' satisfaction is assessed using the Client Satisfaction Questionnaire (CSQ-8) [ 48] in both the intervention and control group.
In addition, the intervention as well as the treatment programmes offered through the regular services of the Department of Oncology will be evaluated using the Client Satisfaction Questionnaire (CSQ-8) [ 33].
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