improving customer satisfaction

USAGE SUMMARY

The phrase "improving customer satisfaction" is correct and usable in written English.
You can use it when discussing strategies or actions aimed at enhancing the experience and contentment of customers with a product or service. Example: "Our main goal this quarter is improving customer satisfaction through better service and support."

✓ Grammatically correct

News & Media

Science

Formal & Business

Human-verified examples from authoritative sources

Exact Expressions

19 human-written examples

"The focus on improving customer satisfaction had the desired effect of improving overall on-time performance," Ms. Anders said.

The New York Times

Theodore W. Waitt, Gateway's chief executive, said the company would concentrate on cutting costs, improving customer satisfaction and restoring profitability to its traditional products.

The New York Times

Mark Brill, mobile strategist and senior lecturer in future media, believes this has great potential for improving customer satisfaction because people find waiting on automated calling systems stressful.

The Guardian

"It really comes down to focusing on improving customer satisfaction," he added, "and what makes customers happy is relevant, consistent, useful communications from companies" with which they do business.

The New York Times

Theodore W. Waitt, Gateway's co-founder and largest shareholder, who reclaimed his former job as chief executive a month ago in a wide-ranging management reorganization, said the company would concentrate on cutting costs, improving customer satisfaction and restoring profitability to its traditional computer products.

The New York Times

"We continue to place a strong focus on improving customer satisfaction, and this upgrade is delivering the improved speeds and connectivity required to maintain a competitive edge," Deborah Stone-Wulf, Amtrak's chief of sales distribution and customer service, said in a statement.

The New York Times

Human-verified similar examples from authoritative sources

Similar Expressions

40 human-written examples

Much of the work now going on at Yahoo! will be aimed at improving customer satisfaction--including taking down "annoying" advertisements.

Forbes

To surmount these challenges, we propose a knowledge-based admission control along with scheduling algorithms for SaaS providers to effectively utilize public Cloud resources in order to maximize profit by minimizing cost and improving customers' satisfaction level.

Human-centric Computing and Information Sciences

The company declines to publish any measures of what it asserts is improved customer satisfaction.

The Economist

Satisfaction has dropped because companies have applied technology to handle calls more cost-efficiently rather than to improve customer satisfaction, Mr. Maoz said.

The New York Times - Tech

Peugeot, the French automaker, uses what is called an e-diagnostic program to reduce warranty repair costs and help improve customer satisfaction.

The New York Times

Expert writing Tips

Best practice

When discussing strategies, use "improving customer satisfaction" to emphasize actions taken to make customers happier with a product or service.

Common error

Don't limit "improving customer satisfaction" solely to customer service interactions; consider all aspects of the customer journey, from product design to marketing.

Linguistic Context

The phrase "improving customer satisfaction" functions as a noun phrase acting as a gerund. It describes the ongoing action of making customers more satisfied. According to Ludwig AI, this phrase is usable in written English, often appearing in contexts related to business strategy and customer service.

Expression frequency: Common

Frequent in

News & Media

40%

Science

35%

Formal & Business

25%

Less common in

Encyclopedias

0%

Wiki

0%

Reference

0%

Ludwig's WRAP-UP

The phrase "improving customer satisfaction" is a grammatically sound and widely used expression in business and academic contexts. As highlighted by Ludwig AI, it serves as a gerund phrase describing the ongoing efforts to enhance customer contentment. It is most frequently used in News & Media, Science and Formal & Business contexts, reflecting its relevance to business strategy and service quality. While alternatives like "enhancing", "boosting", or "increasing customer satisfaction" exist, the core meaning remains consistent. To effectively use the phrase, consider the broader customer journey and avoid limiting it solely to customer service interactions. In conclusion, "improving customer satisfaction" is a valuable term for discussing strategies and initiatives focused on enhancing customer experiences.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

boosting customer satisfaction

Replaces "improving" with "boosting", suggesting a more forceful or rapid increase in satisfaction.

enhancing customer satisfaction

Uses "enhancing" instead of "improving", indicating a refinement or augmentation of satisfaction.

increasing customer satisfaction

Substitutes "improving" with "increasing", focusing on the quantitative aspect of raising satisfaction levels.

maximizing customer satisfaction

Emphasizes achieving the highest possible level of customer satisfaction.

elevating customer satisfaction

Implies raising customer satisfaction to a higher level or standard.

raising customer satisfaction

Similar to "increasing", but may suggest lifting satisfaction from a lower point.

fostering customer satisfaction

Focuses on creating conditions that encourage and sustain customer satisfaction.

optimizing customer satisfaction

Suggests fine-tuning processes to achieve the best possible customer satisfaction.

growing customer satisfaction

Implies a gradual and sustained increase in customer satisfaction over time.

cultivating customer satisfaction

Suggests carefully nurturing and developing customer satisfaction over the long term.

FAQs

How can I use "improving customer satisfaction" in a sentence?

You can use "improving customer satisfaction" to describe an ongoing process, for example: "Our company is focused on "improving customer satisfaction" through better communication and support".

What are some alternatives to "improving customer satisfaction"?

You can use alternatives like "enhancing customer satisfaction", "boosting customer satisfaction", or "increasing customer satisfaction" depending on the specific nuance you want to convey.

Is "improving customer satisfaction" grammatically correct?

Yes, "improving customer satisfaction" is grammatically correct and commonly used in business and academic contexts.

What's the difference between "improving customer satisfaction" and "customer satisfaction improvement"?

"Improving customer satisfaction" emphasizes the ongoing process of enhancing satisfaction, while "customer satisfaction improvement" refers more to a specific project or initiative aimed at boosting satisfaction.