customer service

USAGE SUMMARY

The phrase "customer service" is correct and usable in written English.
You can use it when referring to the support and assistance provided to customers by a business or organization. Example: "The customer service team is available 24/7 to assist you with any inquiries or issues you may have."

✓ Grammatically correct

News & Media

Formal & Business

Science

Human-verified examples from authoritative sources

Exact Expressions

60 human-written examples

(CS is customer service).

The New Yorker

What about customer service?

The New York Times

Points for customer service.

The New York Times

Customer service is patchy.

The Economist

Invest in customer service help.

The New York Times

There's customer service, of course.

The New York Times

Abt also emphasizes customer service.

The New York Times

Their customer service is excellent.

The New York Times - Food

"Google has great customer service.

The New York Times

Allen's focus is customer service.

The New York Times - Magazine

Customer Service Representative: Absolutely.

The New York Times

Expert writing Tips

Best practice

When discussing "customer service", clearly define the scope of services offered to avoid misunderstandings. For example, specify if it includes technical support, returns, or general inquiries.

Common error

Avoid a one-size-fits-all approach to "customer service". Tailor your interactions based on individual customer needs and preferences for a more personalized and effective experience.

Linguistic Context

The phrase "customer service" functions as a noun phrase, typically used to describe a department, a set of activities, or a philosophy focused on assisting customers. As Ludwig AI confirms, it is correct and usable in English.

Expression frequency: Very common

Frequent in

News & Media

45%

Formal & Business

35%

Science

10%

Less common in

Encyclopedias

2%

Wiki

1%

Reference

7%

Ludwig's WRAP-UP

In summary, "customer service" is a very common noun phrase referring to the assistance and support provided to customers before, during, and after a purchase. Ludwig AI confirms its correct usage in various contexts. It's primarily used in News & Media and Formal & Business settings and is considered grammatically correct. Related phrases include "customer care" and ""client relations"". A key best practice is to define the scope of services offered, while a common error is assuming all customers have the same needs.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer support

Another way to refer to customer service.

customer care

Highlights the caring and attentiveness towards customers.

client relations

Focuses on the relationship aspect with clients.

client assistance

Stresses the assistance provided to clients.

support services

Emphasizes the support aspect provided to customers.

account management

Focuses on managing customer accounts.

service assistance

Broader term, not specific to customers.

after-sales service

Deals specifically with issues after a sale.

help desk

Specifically refers to a help service.

technical support

Specifically for technical issues.

FAQs

How can I improve my "customer service" skills?

Focus on active listening, empathy, and clear communication. Practice patience and problem-solving to effectively address customer concerns.

What's the difference between "customer service" and "customer support"?

"Customer service" is a broader term encompassing all interactions with customers, while "customer support" typically refers to technical assistance and problem resolution.

What are some key elements of excellent "customer service"?

Responsiveness, knowledge, and a positive attitude are crucial. Going the extra mile to exceed customer expectations can also lead to increased satisfaction and loyalty.

What can I say instead of "We offer excellent customer service"?

Consider alternatives like "We prioritize customer satisfaction", "We are committed to providing exceptional support", or "We focus on building strong "client relations"".