customer care

USAGE SUMMARY

"customer care" is a correct and usable phrase in written English.
You can use it when talking about or referring to services that help to ensure customer satisfaction, such as telephone support, online help, or after-sales service. For example, "Our company emphasizes customer care and strives to provide excellent customer service."

✓ Grammatically correct

News & Media

Formal & Business

Science

Human-verified examples from authoritative sources

Exact Expressions

53 human-written examples

It was customer care.

The Guardian - Travel

"Everything from customer care to shipping".

The New York Times

Managers now speak constantly of customer care.

The Economist

Judith Mensinger, director, customer care.

The New York Times - Travel

Lydia, in customer care, is French.

The New York Times

"It's all about customer care," she says.

The Guardian

Human-verified similar examples from authoritative sources

Similar Expressions

7 human-written examples

Table  2 displays the customer care-seeking behavior outcomes occurring prior to attending the PPMV shop.

BMC Health Services Research

Although I'm considered arrogant, I started a customer-care program.

The New York Times

Synavant provides customer-care management services for pharmaceutical companies.

The New York Times

Restaurants are businesses, and waiters are their customer-care representatives.

The New York Times - Food

"They were more hands-on, customer-care oriented, whereas the airlines were spotty at best".

The New York Times - Travel

Expert writing Tips

Best practice

In describing organizational departments or roles, use "customer care team" to specify the group responsible for assisting clients.

Common error

Don't use "customer service" when you want to emphasize a proactive and empathetic approach to building customer relationships. Use "customer service" instead if you are referring to basic assistance or transactional interactions.

Linguistic Context

The phrase "customer care" functions primarily as a noun phrase, often used as a subject or object in a sentence. It describes the activities and departments responsible for supporting customers. As Ludwig AI points out, the phrase refers to services that ensure customer satisfaction.

Expression frequency: Very common

Frequent in

News & Media

41%

Formal & Business

32%

Science

14%

Less common in

Wiki

5%

Academia

4%

Reference

0%

Ludwig's WRAP-UP

In summary, "customer care" is a grammatically correct and very common noun phrase signifying the support and services provided to customers. As Ludwig AI indicates, it is employed to highlight a company's focus on ensuring customer satisfaction, with a stronger emphasis on proactive relationship building than basic "customer service". Its use is prevalent in news and media, formal business contexts, and scientific discussions. Remember to use "customer care" when you aim to convey empathy and commitment to long-term client relationships. Key alternatives include "customer support", "client services", and "customer relations". Consider that it functions as a noun phrase and its register is generally professional.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer service

It emphasizes the act of serving customers, often in transactional contexts.

customer support

Focuses more on technical assistance and problem-solving rather than overall relationship management.

client care

Similar to customer care, but focuses on individual client needs and relationship management.

client services

Implies a more formal and ongoing relationship, often used in professional service industries.

customer relations

Emphasizes the management of the customer relationship, focusing on long-term engagement.

help desk

Specifically refers to a service providing assistance with technical issues or inquiries.

service assistance

A more general term, applicable to various service-oriented scenarios.

after-sales service

Focuses on support provided after a purchase has been made.

technical support

Specifically related to helping customers with technical problems.

account management

Deals with managing and nurturing relationships with key accounts.

FAQs

How to use "customer care" in a sentence?

You can use "customer care" in sentences like, "Our company places a high value on "customer care"" or "The "customer care" team is dedicated to resolving issues promptly".

What's the difference between "customer care" and "customer service"?

"Customer service" typically refers to transactional assistance, while ""customer care"" emphasizes building relationships and ensuring overall customer satisfaction.

What are some skills needed for a "customer care" role?

Essential skills include empathy, communication, problem-solving, and patience. A strong understanding of the company's products or services is also beneficial.

What can I say instead of ""customer care""?

Alternatives include "customer support", "client services", or "customer relations", depending on the context and the specific aspect you want to highlight.