customer reputation

USAGE SUMMARY

The phrase "customer reputation" is correct and usable in written English.
It can be used when discussing how a business or brand is perceived by its customers, often in the context of customer service or product quality. Example: "Maintaining a positive customer reputation is essential for attracting new clients and retaining existing ones."

✓ Grammatically correct

News & Media

Science

Human-verified examples from authoritative sources

Exact Expressions

4 human-written examples

JetBlue is still No. 1 in customer reputation, though the curse of high expectations makes it an easy target for a fall if the problems of the past week reappear again anytime soon.

Forbes

Venture capitalists and entrepreneurs alike are drawn to the insurance industry for its trillion-dollar size, entrenched incumbents operating with business practices that haven't changed in decades, and terrible customer reputation.

TechCrunch

If Netflix could get movies at a quicker pace--that would be a likely scenario for them, and one that would renew customer reputation".

Huffington Post

Two different studies in 2013 -- one from pollster Harris Interactive and another from market-research firm YouGov -- ranked Amazon's customer reputation first among U.S companies, despite having a bunch of unsavory retail practices like low pay and bad working conditions in its warehouses.

Huffington Post

Human-verified similar examples from authoritative sources

Similar Expressions

54 human-written examples

Sprint is more general, banning any behavior that could "cause damage or adversely affect our customers, reputation, network, property or services".

The New York Times - Tech

Hartigan is haunted by his customers' reputation for ruining bar scenes.

Vice

Always check out a potential new supplier's customer service reputation, as well as its prices.

The Guardian - Money

If a company goes out of business or has a bad customer service reputation, early adopters are concerned that such status will reflect poorly on them.

The New York Times

"White goods are obviously low margin products, compared to fashion, and it's hard to see that the business can ever make that much money, despite its excellent customer service reputation," he said.

The Guardian - Business

Schwab's customer service, reputation and finances suffered.

Forbes

JetBlue's superb customer service reputation has been built, in part, on virtually never canceling flights.

Forbes

Expert writing Tips

Best practice

Use "customer reputation" when assessing how customer interactions shape the overall brand image.

Common error

Avoid using "customer reputation" when discussing aspects unrelated to customer experiences. Terms like "brand image" or "public perception" may be more appropriate for broader contexts.

Linguistic Context

The phrase "customer reputation" primarily functions as a noun phrase, often serving as the subject or object of a sentence. Ludwig AI confirms that it expresses a concept related to how customers perceive a business.

Expression frequency: Rare

Frequent in

News & Media

50%

Science

28%

Formal & Business

11%

Less common in

Wiki

5%

Academia

0%

Encyclopedias

0%

Ludwig's WRAP-UP

The phrase "customer reputation" describes how a business or brand is perceived by its customers. Ludwig AI confirms it's grammatically correct, although relatively rare. It’s most commonly found in news and media, as well as scientific contexts, indicating its use across various levels of formality. Alternatives include "brand image" or "customer perception", depending on the specific context. Understanding and managing your "customer reputation" is crucial for long-term business success.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer perception

Emphasizes the customer's viewpoint but does not necessarily imply a long-standing reputation.

brand image

Focuses on the overall perception of the brand rather than specifically customer-driven aspects.

business reputation

Focuses on the reputation of the business as a whole, rather than specifically the customer perspective.

company's image

A general term that encompasses all aspects of how a company is viewed, not exclusively customer opinions.

corporate image

Similar to "company's image", but often used in a more formal or business context.

public perception

Broader than customer-specific views, including the opinions of the general public.

brand's standing

Highlights the position and status of the brand in the market or public eye.

consumer sentiment

Focuses on the feelings and opinions of consumers, particularly regarding a product or service.

company's goodwill

Refers to the intangible asset representing positive customer relationships and brand loyalty.

customer satisfaction rating

More specific, referring to a measured level of customer contentment.

FAQs

How does "customer reputation" affect a business?

A strong "customer reputation" enhances brand loyalty, attracts new customers, and boosts overall profitability. Conversely, a poor "customer reputation" can lead to customer attrition and damage a company's image.

What factors contribute to a good "customer reputation"?

Excellent customer service, high-quality products, ethical business practices, and positive customer reviews are key contributors to a strong "customer reputation".

What's the difference between "customer reputation" and "brand image"?

"Customer reputation" specifically reflects customer opinions and experiences, while "brand image" is a broader term encompassing all public perceptions of the brand.

How can a business improve its "customer reputation"?

Businesses can enhance their "customer reputation" by actively soliciting and responding to customer feedback, improving product and service quality, and fostering a customer-centric culture.