customer reaction

USAGE SUMMARY

The phrase "customer reaction" is correct and usable in written English.
It can be used when discussing how customers respond to a product, service, or marketing effort. Example: "The customer reaction to the new product launch was overwhelmingly positive, indicating a strong market demand."

✓ Grammatically correct

News & Media

Science

Formal & Business

Human-verified examples from authoritative sources

Exact Expressions

49 human-written examples

He said customer reaction has been positive.

The New York Times

Customer reaction, Mr. Duffy said, has been mixed.

The New York Times

Corporate officers say customer reaction will determine whether it continues.

The New York Times

Customer reaction has run the gamut, Lasko said.

The New York Times

Customer reaction to the charge, imposed by the store's Birmingham HQ, has not been good.

The Guardian - Opinion

Blogs can also be a quick way to gauge customer reaction to policies.

The New York Times

Human-verified similar examples from authoritative sources

Similar Expressions

11 human-written examples

However, customer reactions to non-blended and blended rates differed between frequent and infrequent travelers.

Cornell University

And it isn't just customer-facing personnel who can learn from customer reactions.

Harvard Business Review

Weighing customer reactions and financial viability, Mr. DiSpirito will choose one vision to remain open.

The New York Times - Arts

Moreover, the study reveals that empirical research on customer reactions to ZRA is urgently required.

Telecommunications Policy

Finally, a trade show offers a valuable opportunity to introduce products and services and assess preliminary customer reactions.

Harvard Business Review

Expert writing Tips

Best practice

Use "customer reaction" when referring to responses following a specific action or change, such as a product launch or policy change.

Common error

Avoid assuming that all customers share the same reaction. Segment your analysis by demographics, purchase history, or other relevant factors to identify distinct patterns and avoid over generalizations in your analysis.

Linguistic Context

The phrase "customer reaction" functions as a noun phrase, typically acting as the subject or object of a sentence. It refers to the collective response or behavior of customers towards a product, service, or event. As Ludwig AI confirms, it is widely accepted in English.

Expression frequency: Very common

Frequent in

News & Media

60%

Science

20%

Formal & Business

10%

Less common in

Academia

6%

Encyclopedias

2%

Wiki

2%

Ludwig's WRAP-UP

In summary, "customer reaction" is a commonly used and grammatically sound noun phrase that refers to how customers respond to a product, service, or event. Ludwig AI confirms its correct and widespread usage. It is most frequently found in News & Media, Science, and Formal & Business contexts. When using the phrase, consider the nuances of customer segmentation and avoid over-generalizing reactions. Alternatives such as "customer feedback" and "consumer response" can be used depending on the specific context. Measuring and analyzing "customer reaction" effectively involves combining quantitative and qualitative data to gain a comprehensive understanding.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer feedback

Focuses specifically on solicited or unsolicited opinions from customers.

client feedback

Similar to customer feedback, but emphasizes feedback of people that use the services.

consumer response

Broader term encompassing all reactions from consumers, not just customers.

user response

Highlights the reactions of individuals using a specific product or service.

purchaser response

Focuses on how individuals who have made a purchase react or feel about their purchase.

public sentiment

Refers to the general feeling or opinion of the public, which includes potential customers.

buyer sentiment

Focuses on the emotional attitude or opinion of buyers toward a product or service.

market reception

Emphasizes how the market as a whole receives a product or service.

audience reception

Describes how a specific audience perceives something, often related to media or events.

patron feedback

Used typically in the context of art, venues and establishments rather than products and services, which makes it a more domain-specific variation of "customer feedback".

FAQs

How can I measure "customer reaction" effectively?

You can measure "customer reaction" through surveys, feedback forms, social media monitoring, and sales data analysis. Combining these methods provides a comprehensive view.

What factors influence "customer reaction" to a new product?

Factors influencing "customer reaction" include product quality, pricing, marketing, prior experience with the brand, and word-of-mouth. Analyze these elements to understand the overall response.

What is the difference between "customer reaction" and "customer feedback"?

"Customer reaction" is the overall response, while "customer feedback" is specific information provided by customers about their experience. Feedback is a subset of reaction.

How can businesses improve negative "customer reaction"?

Businesses can address negative "customer reaction" by actively listening to concerns, offering solutions, improving product quality, and enhancing customer service. Transparent communication is also crucial.