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They embrace the notion that product attributes and benefits may not be the answer to every customer question or concern.
15 seconds is enough time to answer a customer question, for example," says James Devon, planning director at branding agency MBA.
When I asked if other Chase customers would get a similar discount, a Chase spokesman said the bank "would work with a customer individually, as with any customer question".
Tesla CEO Elon Musk responded to a customer question on Twitter (via Business Insider) regarding additional voice control options with an affirmation that indeed, plenty more voice-enabled features for controlling the car are on the way.
Speaking too soon can make the customer question the price you are quoting them, and lead to a lost sale.
He trains new hires, he knows the answer to just about every customer question, and his co-workers admire him and know that they can approach him with any technical question.
Similar(53)
"We have customers that are so loyal that they get online and answer other customer questions," Ms. White said.
General Motors has a team of workers who read through forums, Facebook pages and posts on Twitter to address customer questions and complaints.
Marla Erwin, a Whole Foods staff member who oversees the account, estimates that customer questions generate three-quarters of its Twitter traffic.
The vReps are computer-generated images -- sometimes animation, sometimes photos of real models -- that answer customer questions in real time using natural language.
Co-op later relented, but the customer questioned the value of the policy that came as part of his account, which cost £156 a year.
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