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The current load-and-wait game is frustrating enough to make customers question if they can find better speeds and service elsewhere.
If a customers' question hasn't been answered, Parature's technology will allows a user to create a ticket that will be pushed to a representative.
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KPMG has set up a phoneline to answer customers' questions.
Those employees were able to process claims, analyze insurance risk and answer customers' questions.
The aim is to have experts ready to answer customers' questions.
Macy's now has a training program that puts a premium on salesclerks asking customers questions and giving them options.
Our young people are going to learn how to stock shelves, how to answer customers' questions, how to make change.
It offers free shipping both ways, allows returns for a year and answers customers' questions on the phone and online.
Whenever the salesmen were out she took over, and she always did a decent job of answering the customers' questions.
But Mr. Vaskevich isn't a performance artist; he's actually there to answer customers' questions about the watches on sale.
But the bar where I work carries a great variety of beers, and so I've had to reacquaint myself in order to answer my customers' questions.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com