customer contacted us

USAGE SUMMARY

The phrase "customer contacted us" is correct and usable in written English.
It can be used in contexts where you are reporting or discussing communication initiated by a customer. Example: "The customer contacted us to inquire about the status of their order."

✓ Grammatically correct

News & Media

Formal & Business

Human-verified examples from authoritative sources

Exact Expressions

1 human-written examples

A spokesperson for One Stop said: "As soon as our customer contacted us about this issue we took all necessary precautions, including organising pest control to visit the house and arranging for our customer and his family to stay in a hotel while the fumigation took place.

Independent

Human-verified similar examples from authoritative sources

Similar Expressions

59 human-written examples

"We intuitively sort of knew what we didn't like in customer service everywhere else: automated calling trees, slow response times, poor problem solving, etc., so we made sure there was as little friction as possible between the customer contacting us and actually getting their problem solved".

TechCrunch

A significant number of customers contacted us, and feedback was generally positive that we have been open and proactive about the security breach.

The Guardian

Atoc also says: "On the very few occasions where tickets became available that were cheaper than the special Games fares, and where customers contacted us before their journey, we were able to offer them a refund or to book a standard fare and refund the difference, although these tickets did not offer the extra flexibility and peace of mind".

The Guardian - Money

"If a customer contacts us to inquire about this, please use the following talking points," reads the e-mail.

TechCrunch

"We realised this and made a video of how to do it, so when a customer contacts us with this type of query, we can just send them the video".

BBC

First, there is interest and intrigue when a potential customer contacts us to inquire about MediSpend.

HuffPost

This was the right thing to do for our customers, and no equipment fees were collected from customers who contacted us before the policy was adjusted".

The New York Times

Our research showed that 40%to50%0% of customers who contacted us with complaints defected if it took us longer than five days to respond.

Harvard Business Review

We're currently discussing this with TSB and customers who have contacted us about how they've been affected.

The Guardian - Business

In response, what we've done is to urge customers who have contacted us about pricing discrepancies to shop around, because there are dealerships in their area that are honoring M.S.R.P".

The New York Times

Expert writing Tips

Best practice

Specify the channel of communication (e.g., "customer contacted us via email") to provide more precise information and improve searchability.

Common error

Avoid using "customer contacted us" without specifying the reason or outcome of the contact. Always provide details to make the statement meaningful and actionable.

Linguistic Context

The phrase "customer contacted us" functions as a statement of communication. It reports that a customer initiated contact with the speaker or the organization they represent. Ludwig AI confirms its proper usage in various contexts.

Expression frequency: Common

Frequent in

News & Media

58%

Formal & Business

17%

Science

13%

Less common in

Wiki

5%

Reference

4%

Encyclopedias

3%

Ludwig's WRAP-UP

The phrase "customer contacted us" is a common and grammatically correct way to indicate that a customer has initiated communication. Ludwig AI confirms its suitability for use in various contexts, primarily News & Media and Formal & Business. While the phrase is generally neutral, specifying the method and reason for contact enhances its clarity and impact. Alternatives like "customer reached out to us" offer slight variations in formality, depending on the specific situation. Therefore, context is crucial when employing this phrase.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

Customer got in touch with us

Uses "got in touch" instead of "contacted", implying a slightly less formal interaction.

The customer reached out to us

Replaces "contacted" with "reached out", a more modern and conversational expression.

We were contacted by the customer

Changes the sentence from active to passive voice, shifting the focus.

The customer made contact with us

Uses "made contact" instead of "contacted", sounding slightly more formal.

Customer communicated with us

Replaces "contacted" with "communicated", emphasizing a broader exchange of information.

We received contact from the customer

Emphasizes the receipt of communication rather than the act of contacting.

We heard from the customer

Indicates receiving a message or communication, not necessarily a direct contact.

The customer informed us

Focuses on the customer providing information, implying a specific message.

We were in touch with the customer

Indicates a mutual exchange, not just initiation by the customer.

The client called us

Specifies the method of contact (phone call) and uses "client" instead of "customer".

FAQs

What's a more formal way to say "customer contacted us"?

You could use "the customer initiated contact with us", or "we received communication from the customer", which sound more professional.

How to use "customer contacted us" in a sentence?

Example: "The customer contacted us to report a technical issue, and we immediately began troubleshooting."

What can I say instead of "customer contacted us" if they used social media?

You might say, "the customer reached out to us on social media" or "we were contacted by the customer via social media channels".

Is it better to say "customer contacted us" or "customer reached out to us"?

Both are acceptable, but "customer reached out" is often considered more conversational and modern, while "customer contacted us" is more neutral.