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Among the workers affected by the concentration of jobs in such centers was Addie Brinkley, who after 40 years of working as an operator in eight different cities quit her job in August 1996 after AT&T closed its call center in Modesto, Calif., and asked her to move to Reno.
Patrick Neely was working as an operator in the blender unit, several hundred yards away.
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Ms. Burton receives $1,200 a month from the New York Telephone Company, where she worked as an operator until 1991.
She works as an operator on one of the pumps that provide clean water to her village, part of a system installed by a South Carolina-based Christian missionary organisation, Water Missions International.
She worked as an operator for Western Union for eight years and then worked for the Camden public schools until 1989, when she took the job at Catholic Community Services, teaching Enlgish to adult refugees from Vietnam.
"The machine was very high-tech when it was built; it was like an early computer," said Mr. Garofalo, who worked as an operator in the tower during the summer in the early 1970s.
Mr. Shapiro, who also worked as an operator during the last strike, which lasted for two days in 1998, has been averaging 900 calls in a 12-hour shift.
ANDRE LICURSI began working as an elevator operator in a luxury co-op building on lower Fifth Avenue 22 years ago.
Moving to Los Angeles to play R&B, periodically working as an elevator operator, Coleman immersed himself in musical theory.
Mr. Archilla became the primary caretaker for his younger siblings, working as an elevator operator, a waiter, a window decorator — whatever made ends meet.
He was working as a computer operator in Taunton.
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