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As Director of Outpatient Services for the MGH Cardiology Division, Dr. Bhatt is working with patient & family advocates, administration, and process improvement & workflow design teams on enhancing the outpatient care delivery model.
This article provides healthcare managers and quality engineers with a practical healthcare process improvement framework to assess, measure and improve clinical workflow processes.
But he acknowledged that, "eventually, if we want telemedicine to be more widespread, incorporating it into the normal workflow process is a barrier we will need to overcome".
Exactly how can HR accelerate process improvement?
Why is sustained process improvement so rare?
Netflix made a huge investment in small round plastic media storage containers (aka DVDs) and an incredibly fast mail-in, mail-out workflow process.
Starting point for workflow mining is a so-called "workflow log" containing information about the workflow process as it is actually being executed.
Process improvement.
Fig. 1 CADA workflow process.
Academic and Operational Process Improvement.
Investigating the pains points, analyzing the root causes and perhaps implementing an automated solution (if that is your goal, whether a simple workflow or a full-blown 'case management' tool) will give you that much needed insight and tracking in order to support a wider scope for further process improvement and future planning of change.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com