She cites the example of Cisco Systems, which reckons it saved itself 250,000 telephone calls and 17% of its operating costs by setting up a website to provide its customers with technical back-up.
The Ramo-Wooldridge Corporation, which eventually became Thompson-Ramo-Wooldridge (TRW), was providing the US air force with technical back-up for its then No 1 priority, the development of intercontinental ballistic missiles (ICBMs) to deliver nuclear warheads.
"There was Graeme Obree training in his backyard and Chris Boardman in a laboratory with technical back-up and psychological support.
"This is the area of the project most in need of technical back up, possibly by a third party, as is the case with Farm Africa and the livelihoods activities".
These hospitals are also planned to act as referral centres for the 1st level institutions, including the provision of technical back-up and training functions.
In contrast to many people who work in technical support, I don't deal with customers directly, but rather my role is to provide technical back-up to a team of about 20 sales and technical support staff around Europe--ferreting out the answers to their most challenging queries.
Numbers like these demand complex technical back up.
If that turns up with nothing, back up important files.
Today's star employees need the full package: hard or technical skills backed up with soft skills and emotional intelligence.
The technical aspects of carbon capture and storage (CCS) mean that gas with CCS cannot be used as back up to renewables and so if gas is to play any part of the future electricity system, it can either be as gas with CCS or, burning unabated, as simple back up to renewables.
10.52am: I've missed a bit because of technical problems, but I'm back up now.
