81 As opposed to previous satisfaction studies, our study result, with 72% of the participants indicating their satisfaction concerning the SMS reminders, was considerably higher.
First, although satisfaction with previous treatments may significantly impact satisfaction with new treatments [ 42], the reality is that it is often difficult or unfeasible to assess.
This finding was in accordance with previous results that satisfaction was higher for CAM use even though patient-reported symptom relief was significantly poorer among CAM users in comparison to conventional care patients [ 9], although there was a difference in the respondents between previous studies and this study, i.e. CAM users themselves versus a proxy, respectively.
A multivariate analysis by Arnbjerg et al reported that satisfaction with previous dental care depends primarily on three factors; treatment by the dentist of choice, chewing ability and satisfaction with their own dental conditions [ 19].
Some studies reported that satisfaction with previous purchase apparel leads to repurchase behavior (Curtis et al. 2011; Heitmann et al. 2007).
ECM research showed that continuance usage intention of IS was determined primarily by satisfaction with previous experience with IS and secondarily by perceived usefulness of IS (Bhattacherjee, 2001; Sørebø et al., 2009; Cheng, 2014; Chen et al., 2015).
This finding is consistent with previous research on job satisfaction in Chinese community health workers [ 35].
In addition, satisfaction with previous mammographic experience was shown to predict future attendance [ 11].
Once identified for qualification, patients completed survey questions which examined disease state and medication behavior, reasons for switching products, and satisfaction with previous and current medications.
Our findings are consistent with previous studies examining job satisfaction of health workers in both developed and developing worlds (7, 8, 12, 19– 219.
