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He said there was "widespread passenger frustration and anger, which I hear about wherever I go".
Sounds obvious, but in this era of widespread passenger discontent and chronic delays, it appears that Kelleher has hit on something.
A company spokesperson explained today, "This restriction is a reaction to widespread passenger aversion to the idea of many people talking loudly on flights as we've all experienced before take-off or after landing".
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The rail group, which has been criticised for widespread disruption to passengers in recent months, said it was investing £100m a week to upgrade the country's railways.
An ice storm over the weekend paralyzed service at the two airports, Domodedovo and Sheremetyevo, leading to widespread complaints from passengers that officials were unprepared and had no contingency plans.
In a sense, the changes will merely sort out some of the disparities that are already widespread among coach passengers, where a business traveler paying, say, $1,000 for a flight might be seated next to a vacationer paying $200.
In the first widespread change in the passenger cabin since the creation of business class two decades ago, several large airlines are now overhauling their coach sections.
The chaos was widespread: At Heathrow, many passengers were denied entry to terminal buildings and forced to wait in freezing tents outside Terminal One as two-thirds of flights were cancelled.
A crash between a van and a tractor-trailer in Mississippi left the coach and two players from a college baseball team in critical condition yesterday and brought new attention to an inveterate problem in college sports: the widespread use of 15-passenger vans, driven by exhausted coaches or players, to transport teams to and from games.
Putting cameras in passenger cabins has widespread support from industry groups.
Even then, widespread failure by drivers and passengers to make use of the belts led to developmental work on passive-restraint systems.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com