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It was a shock to many, and it has become increasingly clear that the agenda around "government as a platform" and the wider digital transformation that is required is at risk.
The vehicle tax service is still in a "beta" phase of development as part of the DVLA's wider digital transformation, which includes the work of the GDS on driving licence renewal and personalised number plate services.
This is why CX is often a potent catalyst in enterprise-wide digital transformation.
Few organizations have yet to fully realize enterprise-wide digital transformation.
As Director of Data Science for Cisco since 2014, Sanjiv plays a leadership role in company- and partner-wide digital transformation.
"When we raised our Series B in 2016, we intended to implement pivotal change: moving from a project-based business model to a company-wide digital transformation one.
Vauthrin also tells me that the Paris-based company's business model is not based on per project sales, but is designed to encourage company-wide digital transformation.
"Reinventing the centralized back-office model into a front-office engine for growth and customer loyalty must be part of a bank-wide digital transformation effort championed by the bank CEO," said McIntyre.
Most large organizations have at least a few technical evangelists and business leaders advocating modern platform, ecosystem and development strategies, but these pockets of vision rarely translate organically into company-wide digital transformation.
The study also found that key elements in creating enterprise-wide digital transformation included "a collaborative culture and a focus on a digital core that embraced analytics and open, agile technologies". Banks are still struggling to play catch-up with technological and generational changes.
The majority (56%) of the 350 IT executives surveyed said their organizations had already spent at least $1 million dollars on a company-wide digital transformation effort, but only 18% said the money had been allocated to "change management". In others words, showing people across the organization how to employ new technologies to deliver more value to the business and their jobs.
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