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Discover LudwigThe phrase "when they request" is correct and usable in written English
It can be used in contexts where you are referring to actions taken upon someone's request. Example: "The team will begin the project when they request additional resources."
Exact(39)
Why not propose it when they request credit?
Level 4 students, like Ms. Marmolejos, are supervised only when they request an appointment.
Under state law, the elections division is required to issue advisory opinions to political parties when they request one.
Let's start with the facts: gatekeeping – the practice of councils turning homeless people away when they request help – is illegal.
Still, boards face enormous pressure to complete the deal quickly, and plaintiffs capitalize on this time pressure when they request the courts to stop or delay the merger.
When they request a tweak, as Musial did when he wanted a bit less nose and chin, the artist usually obliges.
Similar(21)
But when they requested a meeting with President Liamine Zeroual to air their grievances, he refused to see them.
Salehi had given the suit – the smallest clothes he owned – to the security guards when they requested clean clothes.
As long ago as 2001, Journal-Constitution reporters were writing articles questioning test scores under Dr. Hall, but when they requested interviews they were rebuffed.
When they requested a booster seat for Seth, a waitress told them that the last one had just been given to another party.
— ANDY NEWMAN A New Jersey judge has ruled that displaced voters who could not get through when they requested ballots by fax or e-mail Tuesday can still vote.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com