Passengers who contacted American Airlines on Friday, as the storm approached, had to wait on hold an average of one hour and 32 minutes, according to a survey conducted by StellaService, a company that researches and ranks customer service.
We wait on hold for close to one hour, listening to a pre-recorded message tell us how great their customer service is.
Or wait on hold for five hours only to be told the game was sold out?
Or that they always seemed to prefer to wait on hold rather than call back later.
Ms Homer pledged to halve the amount of time people wait on hold to speak to an advisor, although the way this is calculated will change.
Meanwhile, many tourism companies do not offer online booking, and these days, nobody wants to call, leave voice mail messages and wait on hold, she said.
Some just transfer me to 15 other departments or make me wait on hold until I can hum the entire canned melody back to the abandoned receiver.
For years, people seeking help have called their local legal services offices, only to wait on hold for 20 minutes or more.
Think of the premiums that await you, the deductibles, the hours you can make gun owners wait on hold for incompetent service!
B7 Circuits The Help Is Out There You do not have to wait on hold to find help for your latest tech problem.
All that choice, all those special deals, all those companies eagerly telling you (as you wait on hold, listening to ghastly muzak) that "your call is important to us".
