Qualitative research helped them to address and understand these complexities, and bring in the voices of users and providers of services to help them to do so.
The article therefore opens up questions relating to the most fundamental (and radical) tenet of co-design, namely that 'user and provider can work together to optimise the content, form and delivery of services...[it] entails service development driven by the equally respected voices of users, providers and professionals'.
The NHCP (2011 2015) states the following: " There is need for improved knowledge about how and to what degree user involvement is accomplished, the effects of user involvement, and how the voice of the users can be made more explicit"[ 2]:p.86 (translation made by authors).
And as Pinterest head of engineering Michael Lopp told TechCrunch, designers are "the voice of the users".
Please stop trying to suppress the vote and muffle the voice of your users who desperately want to be heard.
You want to have the designers who are the voice of the users, that handle the consistency, the beauty and the taste.
Within the current debate about overdiagnosis, the voice of the users of the screening programme, women themselves, has been largely silent.
Hence, inputs to identify the degree of choice and participation and voice of service users regarding HIV health services were included in the questionnaires to capture the main accountability elements in facilities.
In particular, our findings suggest that the seemingly unnecessary bureaucracy associated with obtaining ethical approval for non-interventional and low-risk studies, that seek to capture user opinions and requirements, leads to manufacturers excluding the voice of the user from the development process.
For the allocation of places on the governing body – or governing board, in today's preferred terminology – to parents elected by their fellow parents has entrenched what was once seen as an essential part of running a public service: the voice of the user.
