The expression "vendor representative" is correct and usable in written English.
You can use it to refer to someone who works on behalf of a company, such as an independent contractor, or someone who is employed by the company to conduct sales or provide customer service. For example: "The vendor representative arrived early to the product demonstration to make sure everything was ready to go."
But after the representative said he needed to consult a "vendor representative," society officials reversed course.
A content vendor representative noted: "I don't care if it's a community [hospital] or large [hospital], they don't have the resources or the bandwidth to do this [CDS]".
One content vendor representative recommended: "The optimal way for clinical content and EHR vendors to work together is to keep separate, but standardize the interfaces between them".
An EHR vendor representative said: "many practices are interested in quality measures because of reimbursement, but many are also interested in improving their care".
A content vendor representative noted the need for collaborating: "But at times you really do need to come together to say, you know, we are doing this together for a site".
One vendor representative expressed frustration that the customers were motivated more to increase their revenue than to improve patient care: "So while we have decision support... the bulk of it supports making sure they get paid".
Even on the shop floor, vendor representatives routinely offer customers "special" prices.
Conversely, the vendor representatives complained that often, clinical organizations were too reluctant to pay for training.
The EHR vendor representatives noted that their organizations were paying a great deal more attention to usability than ever before.
The vendor representatives' view of customers is mainly positive in that they admire the hospitals and clinics for being at the forefront of EHR implementation.
Therefore, we received permission from our funding agencies to use no-cost extensions for site visits and phone interviews with vendor representatives.
