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The firm cites the cost savings as a primary motivation for using the systems and predicts that one in five companies will be doing so by 2007.
"Under these arrangements, Capita will be using the systems and equipment of G4S and Serco, but the two companies will no longer have a direct role in delivering the service on the ground".
Major airlines, banks, and consumer-goods companies are already using the systems, and while the technology can't yet hold up its end of a conversation, it does help callers with simple questions avoid long queues-and frees human agents to deal with more complex requests.
"Under these arrangements, Capita will be using the systems and equipment of G4S and Serco," Mr Grayling said.
Clinicians receive both formal and on-the-job training on using the systems and have a point person from the EMR team to support them.
The CHWs said that the reduction in discrepancies came with experience in using the systems and the regular support provided: "Now I understand it is important to make good correspondence between phone and paper data.
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I felt very confident using the system, and that it provided useful information 3.6 10.
Participating merchants pay a small fee for using the system and attract customers by offering discounts.
In Tono, 14 women have given birth using the system, and five are currently using it during their pregnancies.
I.B.M., for example, encodes about 80percentt of its internal communications using the system, and sells the equipment to other companies.
"Those using the system, and who can afford to, should pay more to relieve this burden - immigration and asylum cases are no different.
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