"As Favstar user numbers grew, so did the amount of user enquiries, and those enquiries naturally came in via Twitter.
The idea for a unified system for managing support-related comms came to them when they were trying to manage Favstar user enquiries.
Nineteen (16%) were classified as grey literature comprising policy reports, voluntary organisation and user-led enquiry.
This inclusive approach was driven by a lack of empirically tested quality criteria for service user-led enquiry, and remains in accordance with other systematic syntheses involving patient views.
Grey literature including conference abstracts, policy documents and material generated by third sector or user-led enquiry was identified via the British National Bibliography for Report Literature, Google Scholar and the websites of relevant UK government departments and charities (e.g. the Department of Health, Rethink and Mind).
Supports a partnership between researchers and point-of-care knowledge users throughout the enquiry, from conceptualisation to knowledge dissemination.
Cooperative and qualitative enquiry with service users and student nurses suggests these individuals remain driven by their professional role, portraying risk as a key source of tension in their decisions about when and how service users can best be involved.
There are several variations to this approach and the display of every variant recorded, including those for which no other information can be displayed publicly, makes accurate enquiries easier for the user rather than requiring the enquirer to specify, in correct format, a variant which is not displayed.
In addition, the team undertook a range of communication activities, training, user support, and participation in committees and enquiries.
Stein explained that, since Imoji users make very specific enquiries when searching, there could be opportunities to surface brands against specific search terms.
