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One such irate user emailed TechCrunch, dubbing the changes "the worst customer service ever".
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The post did not let users email-reply.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com