The customer must speak into the telephone because Amtrak's system does not provide an option to use touch-tone buttons.
"'Press one for this and two for that' is not that customer-friendly," says Sally Jones-Evans, managing director of telephone banking at Lloyds TSB, who notes that most British banks use touch-tone systems in their call centres.
Virtual keypads like this invite grease and smudges from your fingers, make touch-dialing impossible, and don't let you control how long each "key" is pressed when, for example, you're trying to operate your home answering machine using touch tones.
The system could also be accessed with standard telephone service, using touch-tone buttons.
Our plan was to evaluate a technology-based symptom screening process using touch-tone telephone and Internet in our rural outreach cancer program in Indiana.
The survey instrument did not include questions about readiness to use a touch tone phone for completing a symptom questionnaire by patients, and this is a limitation to the study.
Questionnaire scripts can be programmed onto the system, so that patients can telephone in and complete the questionnaire using an ordinary touch tone telephone.
Suspicions were aroused after it turned out that the only six winning tickets were held by Davis, who had placed his bets using a touch-tone telephone with an Off-Track Betting site in Catskill, N.Y.
Davis, who owns a computer services business, used a touch-tone telephone to place the six winning bets in the Breeders' Cup pick six -- the only winners in the country -- investigators say.
Davis, who owns a computer services business in Baltimore, used a touch-tone telephone betting system to place the six winning bets in the Breeders' Cup pick six -- the only winners in the country -- investigators say.
The two men who have been named in the case are Derrick Davis, who used a touch-tone telephone betting system to place the six winning bets in the Breeders' Cup pick six -- the only winners in the country -- and Chris Harn, an employee at Autotote, a company that processes 65percentt of racing wagers in North America and handled the bets under suspicion.
