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There are several usability works in biometrics in the literature and most of them come from the usability definition given by the ISO 9241 2010 [1]: "The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use".
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The cultures have distinct cultural characteristics, employ different approaches to usability work, and have different preferences and strategies for the prospective facilitation of usability work.
Based on the results, six recommendations for improved usability work in R&D organizations are presented, focusing on the importance of prioritization of, and education in usability work.
Using cross case analysis, four 'cultures of usability work' are identified.
User involvement is indirect in the case organizations, and labeled as usability work.
Calculating ROI data for usability work is sometimes challenging, but it usually can be done.
The site would benefit greatly from some usability work and clearer instructions, though there is a help wiki available.
Sensitivity to the cultural context is identified as an important consideration in the facilitation of usability work, and culturally compatible strategies for usability work in different cultural settings are identified.
Analyzing usability improvement processes as they take place in real-life organizations is necessary to understand the practice of usability work.
Using the personal narrative or auto-ethnographic method, this article explores the role of gender in usability work, a common research practice in HCI.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com