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Without any hesitation, Brian P. Snyder, Whirlpool's senior manager of social and emerging media, owns up to Whirlpool's providing Ms. Armstrong in 2009 with "an unsatisfactory customer service experience".
Unsatisfactory customer service tops the list of the most common causes of negative reviews at Christmas time with 65 per cent of UK customers saying they will write a bad comment if they are disappointed by the service they receive.
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On the other hand, Forrester reports that over half of online shoppers will abandon their purchase if they cannot get quick help and that 67% have had unsatisfactory online customer service interactions.
As it happens, the Better Business Bureau of Santa Clara County recently rated PayPal's customer service unsatisfactory, in part because of complaints that the company is slow to respond to customer inquiries.
Rude customers could be acting that way because they feel mistreated, cheated or, possibly, the customer service they've received in the past was unsatisfactory.
What about customer service?
Points for customer service.
Customer service is patchy.
(CS is customer service).
Invest in customer service help.
Abt also emphasizes customer service.
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