An interview with Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.
They are coauthors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business (HBR Press 2012).
Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.
I'm here today with Frances Frei and Anne Morriss, co-authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.
Morriss, the co-author of Uncommon Service, says Murdoch's tweets (in this case) were a coup for the Wall Street Journal.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
What this book is still good for is an account of why and how Vegas is the surviving bastion of trade unionism; how very good wages and working conditions have sustained the uncommon service at places like the Mirage, where students from the Runnin' Rebels school used to sprint and race each other in valet-parking duties.
Her other work includes a book titled "Uncommon Service: How to Win by Putting Customers at the Core of Your Business," case studies on companies including eBay, Oracle, and the Cleveland Clinic, and research into women's leadership and diversity.
Second, just as yesterday's wildly expensive consumer goods are quite common in the present, so must some of today's nosebleed prices for medical care be allowed to prevail with an eye on uncommon medical services becoming a pedestrian necessity for the not rich in the future.
Her story isn't uncommon: The Service Women's Action Network, an advocacy organization, found that the Veterans Affairs Department approved only 32 percent of P.T.S.D. claims related to sexual assaults compared with 53 percent of all other P.T.S.D. claims.
Frank said that the time he received the messages, it was not uncommon for service members to contact him with similar emails.
