There should be new sections in annual reports on companies' intangible assets and on "key performance indicators"—such as employee turnover, customer acquisition cost or inventory turnover.
Focus on three to five leading value-based metrics, such as time to market for new product launches, employee turnover, customer retention, and timely opening of new stores.
His recent study of over 8,000 employees at a large hotel chain found very strong links between employee trust in management and outcomes such as employee turnover, customer service and hotel profitability.
We already know that good leadership creates engaged employees and that leaders influence a variety of outcomes such as personnel turnover, customer satisfaction, sales, revenue, productivity, and so on.
Then we discover the research, opinion articles and books by leading experts telling us about the importance of culture; that it relates to productivity, efficiency, employee engagement, turnover, customer service, communication and even innovation.
But it's not just the iPhone that needs to see a turnover of customers.
The high turnover of customers suggests that meal kit firms will continue to suffer substantial acquisition costs and, so, find it challenging to achieve consistent profitability.
The company once boasted a $22 billion market cap due to its sky high store-level profits, driven by a quick turnover of customers spending nearly double what they'd shell out at McDonald's, Wendy's or Taco Bell.
As a result, turnover on customer service desks runs as high as 100percentt per year, he said.
Examples might include time to market for new product launches, employee turnover rate, customer retention rate, and the timely opening of new stores or manufacturing facilities.
