For the traveler and travel manager, it becomes something that's extraordinarily difficult to bring clarity to".
"We recognized that in a post-9/11 world it is important for us to have a global support mechanism for our travelers," said Marty Wahoske, the travel manager at Tennant.
So-called unmanaged business travelers, who do not work with a travel manager and who bargain-hunt for the lowest car rates on the Internet, are seen as good prospects.
If you're a small-business traveler or your company does not use a travel manager, it's also important to know an airline's policy regarding canceled flights.
"Travel risk management was not on the radar of a travel manager 10 years ago," he said.
His mother is the travel manager at Nypro, an injection-molding company in Clinton, Mass.
What's customer service?" one travel manager said in responding to the survey.
BUSINESS TRAVEL IN 2007 Get ready to hear more from your corporate travel manager next year.
Mr. Nulty, the travel manager, said that United's move was "incredibly bold".
Christa Metcalf, the travel manager for the Richard Wolf Medical Instruments Corporation near Chicago, explained the trend.
"The legal department gets very concerned when the travel manager or corporation knows of a risk," Mr. Mitchell said.
