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And considering other activities that people spend their leisure time on, from watching television to gambling, "I don't think gossip is the worst," he said.
The idea is to use it not just to identify and mollify dissatisfied callers, but also to help agents distinguish between frustrated callers who wish to solve a problem and are worth spending more time on from angry callers who want merely to vent.
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Tagged photos can appear on multiple people's timelines so they generate more time-on-site from browsing.
Still, if it gained more traction it could steal time-on-site from Facebook, and make Allia an acquihire target.
You can hear more from Adrian Morley in Try Time on BBC Radio Merseyside from 2000 GMT on Thursday, 17 November on 95.8 FM, 1485 MW, DAB and at bbc.co.uk/liverpool.
On BBC Radio Foyle, Enda McClafferty and Elaine McGee will present the latest results from the count centres at breakfast time on Friday, from 07:00 BST to 10 30 BST.
Some of Margaret Drabble's novels are available for the first time on ebook from Canongate.
I'll see you next time on News from the World of Old Feathers.
After thinking about it, I realized that I hear it all the time on flights from Philadelphia to Pittsburgh too.
This joie de vivre is crucial to passing the time on journeys from Earlsfield to Elephant and Castle.
Time on ART, from 90 days before initiation ART to 1080 days after, was stratified into thirteen 90-day increments.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com