They have also said the pilot and co-pilot appeared to have run through the troubleshooting procedure in their flight manual and then consulted with mechanics on the ground in Seattle and Los Angeles.
They basically run you through basic troubleshooting, along the lines of, "Is it plugged in?
This time my call to Apple's toll-free number connected me to a support center in Las Cruces, New Mexico and a very patient technician who talked me through the troubleshooting.
You can call the number you see here (under physical damage) for help, or try going through the troubleshooting process here, at which point you should be provided with repair options.
The experts will then offer suggestions of how to fix the product or sometimes even text links and other tips to the callers, but they stop short of holding the customer's hand all the way through the troubleshooting and repair process.
Like Apple, Shopify is staffing its store with experts on the platform who can walk new customers or would-be customers through whatever troubleshooting they may need, while also serving as a space to promote large and small vendors using its payment and supply management solution.
For extreme Word slowness, the company also has a help page that guides you through more specific troubleshooting steps (like renaming the Normal.dot template).
Engineers said they expected to work through the night troubleshooting possible causes and deciding on the next steps in the investigation -- their "go-forward activities," as they call them.
