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The interview assessed satisfaction with the WAS and the time spent making appointments, and were performed by trained interviewers.
We evaluated the performance of two different approaches: the WAS, and the usual queuing method.
By identifying these factors, we intend to develop intervention strategies to further improve the usability of the WAS and provide convenience for patients.
Thus, our study aims to evaluate the efficacy of WAS for outpatients, by comparing waiting times for the WAS and usual queue method, and investigating reasons for not using the WAS.
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