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He said that the department had expanded the hours for customer service lines and extensively advertised the rebate process.
The rebate process is different in the case of people getting group health coverage through their employers, because the employer and the worker typically share premium costs.
"Customers resoundingly told us they don't like these things," despite efforts to simplify the rebate process, said Ryan Vero, executive vice president and chief merchandising officer at OfficeMax.
"The rebate process was very simple, because the $7,500 was provided up front to reduce the cost directly, then the $2,500 was the rebate check coming from California," Ms. Casteel said.
He has yet to provide details of how he now proposes to lower rates but has called for speeding up the delivery of rebate checks, and for making the rebate a tax deduction, effectively doing away with the rebate process altogether.
And why require customers to go through the rebate process in the first place?
Similar(51)
Drastically reforming the rebating process will make pharmaceutical prices more transparent and understandable for patients and payers alike, improving both affordability and the incentive to innovate.
But to try to help things along, the premier has, according to the Global Times, "proposed that the government speed up the export tax rebate process, expand export insurance coverage, reduce inspection fees, encourage financial institutions to improve their services on hedging against currency exchange risks, and keep attracting foreign investment".
This brand-centered evaluation led to the redesign of its rebate process, which many customers say is so easy to use that they'll make Staples their primary provider of office supplies.
And this is not a bureaucratic rebate process because Loadsmart takes the money from the shipper and pays the carriers; so the shipper would never even know that Loadsmart took a loss on any given move.
Mr. Haines and other installers said customers seem to be hanging back for now. Lee Lasberg of Ridgefield was partway through the rebate application process when the money ran out.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com