Reservations about the dominance of the customer interest go all the way from small theatre-in-health-education theatre groups given checklists of morally improving messages to insert into plays about bullying, to National Theatre director Nick Hytner's peroration against "a relentless and exclusive focus on the nature of our audience" (Observer, January 2003).
However, if the customer cannot pay off the purchase amount during the credit period then the retailer charges to the customer interest on the unpaid balance.
Part of the customer interest was driven by having a single vendor for snacks and catering, but much of its business was won over by just being better than the existing snack providers, Sabeti told me.
The thinking here is to soar above other employers, while imbuing workers with the subliminal message that their interests coincide with the customers' interests.
Moreover, the customer satisfactions are introduced to take the customers' interest into account.
He suggested that through such a process, even if the product provided to the market is sophisticated, if the company exceeded the required performance level, the customers' interests would shift towards products that are easy to use.
Kuusi, Cuhls and Steinmüller [12] for example elaborate quality criteria for the internal, procedural level but also on an external level questioning the quality of the outcomes concerning the customers' interests.
"The political spotlight is on the energy industry at the moment and it would not surprise me if we see other firms act to try and quash feelings that this is a market that is broken and not working in the customers' interests," she said.
Mr Annett, with Mr Jones, founded Glas Cymru 12 years ago, and he said the idea stems from the notion that having a public service company, which is a monopoly, being run on the basis of profit maximisation for shareholders does not work in the customers' interest.
Streaming is rapidly eating away at the number of customers interested in "renting" movies by mail.
