Sentence examples for the complaint procedures from inspiring English sources

A total of 424 patients (response 75%) completed a written questionnaire at the start of the complaint procedures.

- The letter also explained that patients' responses to the questionnaire would and could have no bearing on the conduct or outcome of the complaint procedures.

According to these theories, patient satisfaction depends on the perceived fairness of a) the complaint procedures, b) the interpersonal communication, and c) the outcome.

It should be noted that particularly little is known about patients' needs and expectations at the start of the complaint procedures.

Police officials had given the credit to improved management and patrol tactics, but some critics of the police said the declines reflected skepticism among the public about the complaint procedure.

The complaint procedure has now been going on for nearly 2 years and she says it is still having an impact on her career.

"The whole way the complaint procedure is set up is to discourage you from making a complaint.

The fairness of the complaints procedures is related to procedural justice, which is mainly expected of the complaints committee [ 10].

Normally the complaints procedures have more than one stage, and if you're still unhappy you may be able to ask for a further investigation.

I would like to see every local Healthwatch, patient assembly or patient champion across the country investigate the complaints procedures of all the hospital trusts in their area to see whether they are compliant with Clwyd's recommendations.

"Often the complaints procedures in such institutions are ineffective," says John, "largely because HR departments see it as their business to defend the indefensible, ie the conduct of managers, rather than demonstrating that the institution has an equal duty of care towards victims of such oppressive conduct".