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The phrase "the caller" is correct and usable in written English.
It can be used to refer to a person who is making a phone call or initiating a communication, often in contexts related to phone conversations or customer service. Example: "The caller expressed concerns about the service they received and requested to speak to a manager."
Dictionary
the caller
noun
The person who made a telephone call.
Exact(59)
Defeated the caller departed.
The caller was E.
"Mr. Madadzadeh?" the caller asked.
"They're fighting," the caller said.
"She is," the caller replied.
The caller I.D. read "Unavailable".
"The caller was Shellie.
"Carolyn?" the caller said.
"Black," says the caller.
The caller was persistent.
"Buzz me in, Gerald!" shouted the caller.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com