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Plagued by terrible customer service at the start, the company has managed to turn round its reputation.
Think about your internet provider: It may have terrible customer service, but you don't have a lot of alternatives.
He saw that some employees would remove their uniforms immediately at quitting time lest people identify them with a local phone company known for terrible customer service.
Broadband customers are being punished for their apathy by paying hundreds of pounds too much each year and enduring "terrible" customer service, an investigation claims.
There was terrible customer service from the reps in the hotel and while waiting for the plane the next day, resulting in us arriving home almost 24 hours late.
A mini industry of intermediaries has sprung up to help consumers deal with the providers' notoriously terrible customer service, offering to negotiate bills and publishing online scripts for getting rates cut ("The fleecing of the U.S. continues!" a representative comment reads).
Similar(46)
Then I remember how terrible their customer service is, and how many times I've been angry at them, and I feel a lot less bad.
On top of all that, these cable companies are terrible: bad customer service, outrageous prices, outdated interfaces, and the infuriating fact of paying for 200 channels, when we really only want Sportscenter, Myth Busters and Curb Your Enthusiasm.
When a terrible thing happens in customer service often a new process is created in order to protect the company in the future.
As a former customer, I had a terrible time with its customer service and it took me about a dozen phone calls to cancel my account.
Customer service is terrible.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com