"They cost us in terms of customer loyalty".
He says they are now outperforming most of their competitors in terms of customer satisfaction ratings.
"It was probably one of the best events we've ever had in terms of customer response," Mr. Dalton said.
This always takes a toll and not just in terms of customer churn and your bottom line.
With more investment for user interface and user experience, Samsung devices will be better in terms of customer satisfaction".
That is partly because domestic commercial airlines are performing worse than ever, especially in terms of customer service in the air and on the ground.
"The advocacy that customer feedback and satisfaction builds in terms of customer referrals has been very beneficial for our business," she says.
Looking at the business in terms of customer segments, Mr. Joyce singled out sales to governments as an area of stronger- than-expected growth.
In terms of customer services, let me tell you, that's not handy at all!" What's your earliest memory of visiting a bookstore as a child?
"In terms of customer satisfaction, AT&T was clearly in last place, below average in comparison to other carriers, including T-Mobile," he said.
Anthony Smith, chief executive of Passenger Focus, the rail consumer watchdog, says that in terms of customer satisfaction, "the big operators in London and the south-east are near the bottom of the pack".
