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Less than 20% (n = 5) were contactable by the telephone method described above.
This allows us to conduct the survey as a face-to-face interview (as opposed to the usual postal self-administered or telephone method).
A disadvantage of using a telephone method includes lack of visual cues, e.g. changes in body language, inability to build rapport [ 63– 63].
The instrument takes 6 to 10 minutes to complete and parents may choose either an online or telephone method of completion.
If the parent chooses the telephone method, the RA calls at monthly intervals to administer the instrument and enter the scores manually into the online system while the parent reports on the child's symptoms.
We recommend the telephone method for use in other contexts that lack strong routine or real-time monitoring systems, or as a tool to help periodically assess the quality and completeness of routinely collected data, although there may be limits in settings where cell phone coverage is less complete than in Malawi.
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The purple lines show the average for polls that used "traditional" telephone methods, which rely on live interviewers calling people on their cell or home phones.
Telephone methods resulted in more positive self- and parent proxy reports of children's HRQoL (SMD ≤ 0.27) and MHP (SMD ≤ 0.32) on many scales.
There was no effect of the method by which women were surveyed: postal, face-to-face and telephone methods all gave the same result (χ= 1.8, df = 2, p = 0.45).
In general, most people are willing to spend 20 to 30 minutes completing one to two surveys in hospital or by mail, but lower enthusiasm was observed for in-home or telephone methods.
Third, maintaining high response rates in surveys and longitudinal studies has become increasingly difficult over time, particularly using telephone methods, as the percentage of the population who uses mobile phones increases.
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