"It's not because telecom costs are too high.
"Not only does it improve the customer experience, it helps us decrease our telecom costs a bit, because when someone is on hold, that's on our dime," he said.
firm that manages telecom costs.
That's assuming 30 hours of monthly usage per customer, with telecom costs of 15 cents per hour.
Otari's run-in with hackers may be an extreme case, but its experience underscores a common plight of business: total ignorance of telecom costs.
In Raleigh, she is considering building a citywide wi-fi network to expedite public services, cut telecom costs and deliver tourism information.
Lack of real competition in the sector-dominated by Telmex, controlled by Mexico's richest billionaire, Carlos Slim Helú-means Helú-means Mexicanstelecomamong the highest in the world.
Schaeffer says the trend he is leading will shrink annual telecom costs worldwide by at least $300 billion five years from now.
Hypothetically speaking (Regulation FD, you understand), Goldston says that if they got 25% of their 8.4 million registered subscribers to sign up for a paid service, that could mean $239 million per year in revenue, less about $100 million in telecom costs.
Schaefer says he can cut a client's telecom costs 10% to 30% within a year, even after including his fees, which can run from thousands of dollars to multimillion-dollar sums.
