To create the part of the scorecard that focuses on the customer perspective, for example, executives at Electronic Circuits Inc. established general goals for customer performance: get standard products to market sooner, improve customers' time-to-market, become customers' supplier of choice through partnerships, and develop innovative products tailored to customer needs.
A similar philosophy is evident in quite a few interviewees' statements like "the most successful product is relationship development and tailoring to customer needs".
Additionally, such a cooperation allows performance contracts to be tailored to customer needs (e.g. off balance sheet treatment).
Under Obermann, Deutsche Telekom is bound to introduce more competitive product offers and services tailored to customers' needs, backed by top network quality and improved efficiency".
Reed Elsevier is using the Internet to fashion new products tailored to customers' needs, but Web-based products PDxMD or CourtLink can't crash when a doctor or lawyer is in the "heat of battle".
Reed Elsevier is using the internet to fashion new products tailored to customers' needs, but web-based products, such as PDxMD or CourtLink, mustn't crash when a doctor or lawyer is in the "heat of battle".
Success has been driven by products tailored to customers' needs, word-of-mouth promotion, free in-store product trials and the personal connections forged by requiring active community involvement of every employee.
Chinese travel company CITS Group has created a team called "dream builders" to produce travel products tailored to customers' needs.
"We study the community, talk to customers and tailor products to customer needs".
With analytics, organizations can tailor offerings specific to customer needs.
By more tightly tailoring their offerings to customer needs, dealers sold more cars more quickly, while avoiding the discounting traditionally required to move "turkeys" off the lot.
