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Information, service and system quality influence user's intention through the mediating constructs, perceived usefulness and perceived ease-of-use.
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Pitt et al. [ 35], based on the constructs developed by DeLone and McLean [ 9], argued that information systems success factors should include service quality; in other words, information quality, system quality and service quality influence system users' satisfaction.
This study also found that ease of use and efficiency about perceived system quality had significant influence on service quality, job satisfaction, and system performance.
Hence, Hypothesis 2 is: system quality has a positive influence on job satisfaction.
Our findings also support the statement that system quality has a positive influence on job satisfaction.
In summary of the above, Hypothesis 3 is: system quality has a positive influence on system performance.
The findings are as follows: System quality has a positive influence on service quality (γ11= 0.55), job satisfaction (γ21= 0.32), and system performance (γ31= 0.47).
System quality had a positive influence on service quality (γ11= 0.55, hypothesis 1), job satisfaction (γ21= 0.32, hypothesis 2), and system performance (γ31= 0.47, hypothesis 3).
Based on the discussions above, Hypothesis 1 of this study is proposed: System quality has a positive influence on service quality.
We thus derive a conclusion from the motive, purpose, and scholarly articles review that system quality has a positive influence on service quality (Hypothesis 1), job satisfaction (Hypothesis 2), and system performance (Hypothesis 3); service quality has a positive influence on system performance (Hypothesis 4); and job satisfaction has a positive influence on system performance (Hypothesis 5).
Other cases in which some past researchers' viewpoints corresponded to the results of this study that system quality has a positive influence on system performance, for example; Asghari and Aissa and Babulak [ 25, 28] have showed that system quality and information quality simultaneously will affect system performance.
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CEO of Professional Science Editing for Scientists @ prosciediting.com