We are not mindful of switching barriers.
Therefore, switching barriers are low and strategic flexibility regarding IT and IT security architectures is increased [11, 25].
This study was designed to examine the relationships among consumption emotions, customer satisfaction, switching barriers, and revisit intention.
It's already hard to get people to use any product, but in the war for attention on the second screen, the switching barriers are really high.
At the same time, service consumers' assumed low switching barriers induce a pricing pressure, forcing service providers to share respective savings.
When customers perceive risk, switching barriers from a service provider and attractiveness from other service providers would significantly affect their within-channel switching intentions.
The results demonstrate that the perceived risk and switching barriers associated with an online store have significant direct effect on cross-channel free-riding intentions.
While customers running relatively simple applications (e.g., the front end of a website) did not see material switching barriers, most users we interviewed have more complex, and hence "stickier" use cases.
The purposes of this study are to examine the effect of customer satisfaction and switching barriers on customer loyalty, and evaluate the moderating effects of usage characteristics in the Korean smartphone market.
In addition, due to low switching barriers, service providers are forced to provide permanent high service quality [25].
The results show that customer satisfaction and switching barriers (alternative attractiveness and switching cost) have significant impacts on customer loyalty.
