Exact(15)
I Need a Hug" (Sept . 13: I was surprised to read of the reputation of tech support representatives as "rude, abstruse and condescending".
Mr. Tudisco said that the company's support representatives are trained to deal with people who have very basic questions about computers, "people who don't know where the 'at' key is, or who don't know how to use a mouse".
The vanishing jobs — defined as those paying $30,000 to $80,000 — represent workers who had been in the lower part of the white-collar pyramid, including secretaries, clerks and customer support representatives.
Then, customer support representatives can contact their website visitors.
Google has been under heavy criticism for failing to have customer support representatives who can troubleshoot hardware issues for its new Android-powered Nexus One smart phone.
For example, an on-demand app could enable communications between users who message customer support representatives from their mobile phones, while the support reps back at their desks could respond from a web interface.
Similar(45)
His father was a customer support representative with Northern Telecom in Charlotte.
In New York's 13th Congressional District, we support Representative Michael McMahon, Democrat.
The bridegroom, 31, is a customer support representative at Datek Online Financial Services, a securities brokerage firm in Jersey City.
You correctly support Representative Anthony Weiner's efforts to restore visitor access to the Statue of Liberty's crown.
That was the experience of Gary Eheman, a senior market support representative stationed in Atlanta for International Business Machines, when he attended an industry convention in Anaheim, Calif.
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