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The phrase 'substantiate a complaint' is correct and can be used in written English.
You can use it to suggest that a complaint is backed up by facts or evidence. For example: "After reviewing the evidence, we were able to substantiate the complainant's claims."
Exact(1)
Harried caseworkers who had to substantiate a complaint of abuse or neglect didn't have enough time to thoroughly investigate whether drug addiction and mental illness were involved.
Similar(59)
The Police Department is not obligated to act when the board substantiates a complaint against an officer.
The department's civil rights office has never substantiated a complaint based on such a program, he said.
Lord Lipsey, a member of the House of Lords economics affairs committee, had complained to the ASA and said the claim could not be substantiated, a complaint which the ASA upheld.
In May, Ms. Edidin carried out the board's first solo lead prosecution in a police misconduct case – against two officers in the Bronx who faced internal disciplinary charges after the board substantiated a complaint by a man who claimed the police abused their authority.
Lauro said he didn't feel that was enough to substantiate a sexual-abuse complaint.
Investigators have also substantiated a separate complaint that Mr. Asch took seven students on an unauthorized trip to Harvard to participate in a quiz bowl competition, according to Mr. Condon's report.
Under the system the IPCC replaced, few complaints were substantiated, a tiny number of officers faced discipline, and police investigations were strung out over years.
State officials said they were unable to substantiate her complaint.
The RGP is, notwithstanding the number of RGP officers present at the frontier managing the traffic, unable to substantiate the complaint at this time".
She was cleared this month after the Army could not substantiate those complaints.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com